Products & Services

 HKE360 / GO360 Codes and Error Messages



1. App system error

Solution: Contact A-32.com directly in sending this picture of error message
with Version No and Mac Address as shown.






2. #1403 Mismatch between Subscription Code and App/Device

Solution: App version is outdated. Re-instsall new version 3.7.8






3. #1402 Subscription Code Issue

Solution: Email first picture of error message with Member Number
and second picture with Version No and Mac Address as shown.








4. #3 Recharged Failure

Solution: Email first picture of error message with Member Number
and second picture with Version No and Mac Address as shown.








5. Unable to Key-in on On-Screen Keyboard

Solution: Ignore and keep continue to key in all password digits and enter






6. Device Already Registered

Solution: Email this picture of error message with Version No and Mac Address as shown.






7. #6004 Verification Code Issue

Solution: Email this picture of error message with Version No and Mac Address as shown.






8. #6008 User Not Authorize for App/Device

Solution: Click Sign In button for trial version instead of Login.